Troubleshooting


PDS Return Process Guidelines

If you are experiencing difficulties with your Precision Delivery System, please follow steps 1 through 4.

Follow these steps:

  1. FIRST: Please CLICK HERE to review the PDS Troubleshooting Guide before submitting a PDS Service Request Form.
  2. If your device is still malfunctioning, DOWNLOAD and fill out the PDS Service Request Form**
  3. EMAIL the completed form to csi-customer-service@constrolsolutionsinc.com and carbon copy your CSI sales rep and your Distributor sales rep.
  4. PRINT AND  PLACE the completed form in a box with the defective PDS (for shipping purposes, place the defective PDS in a plastic bag inside the box).

Control Solutions will have the defective PDS picked up from the location indicated on the form.

**NOTE: If the PDS Service Request Form is not filled out completely, it will delay the process!